FAQ

Pricing & Product Information (8)

1. What sort of product guarantee can you offer me?
a. We offer an amazing 3-year guarantee on all of our products!
2. Does your signage come with holes for hanging?
a. Our banners come with brass grommets (which are metal rings that are inserted into a hole made through another material to reinforce the hole); please contact us with any other special needs, and we will be delighted to help you.
3. Does my order come with frames, stakes, stands, etc.?
a. All of our products, including frames, stakes, and stands, are sold separately so that you know exactly what you’re paying for. At Signazon.com, there are no hidden fees.
4. Will my order look exactly like the design proof that I approved?
a. The layout and spelling on your signage will look exactly like the design proof. Unfortunately, a computer monitor has an RGB display and we print with CMYK inks, which are standard. Comparisons between RGB displays and CMYK prints can be difficult, since the color reproduction technologies and properties are so different. A laser or ink-jet printer prints in dots per inch (dpi) which is very different from a computer screen, which displays graphics in pixels per inch (ppi). A computer screen mixes shades of red, green, and blue to create color pictures. A CMYK printer must compete with the many shades of RGB with only one shade of each of cyan, magenta and yellow, which it will mix using dithering, half toning or some other optical technique; this dithering produces a lower level of detail than the printer's dpi suggests.
b. There are some colors which a computer monitor can display which are impossible to identically recreate when using the standard CMYK inks available across the United States.
5. Do I get to choose the material that my designs are printed upon?
a. Of course you do! You can choose to print on any one of our many materials. Currently, we offer corrugated plastic, vinyl banners, aluminum, reflective aluminum, magnetic, and adhesive vinyl.
6. If I have a double printed sign, how do I make sure that both arrows are pointing the same way?
a. We’ll take care of that. Our double-sided signs with arrows will be modified so that the arrows point in the same direction when viewed from either side.
7. How resilient are your signs?
a. All of our signage is incredibly durable and long-lasting, but for EXTREMELY harsh weather conditions, we suggest using aluminum. If aluminum isn’t what you’re looking for, rest easy in the fact that our ink is UV resistant for 3-5 years, and our banners will last for at least 5-7 years outdoors.
8. Do you offer any other shapes or sizes that are not listed on the website?
a. Of course we do! Contact our sales department for custom quotes.

Online Ordering (7)

1. Is it safe to order from your website by credit card?
a. Yes, you can safely enter your entire credit card number via our secure server which has the strongest encryptions for all submitted information. Our website is protected by Secure Socket Layer (SSL) technology, the most advanced standard for security (certified by Industry leader Verizon). SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of the message’s content is maintained throughout the transmission.
You can shop at Signazon.com with confidence because we take our customers and their information seriously.v 2. What's the status of my order?
a. Simply click on My Account and go to Account Details to check the status of your order: Pending, In Production, Shipped, UPS Tracking Number, etc.
3. Can I cancel my order?
a. Once the artwork is approved, we cannot cancel orders due to the fact that we put them into production immediately. We do this to expedite the time that it takes for you to get your orders.
4. May I correct my order after I have placed it?
a. Please make sure that you are satisfied with your design proof before you approve it. Our fully automated production system will start to process your order immediately once we receive the approval.
5. How do I keep track of my order?
a. Along with your final order total, design proof, billing, and a status update, you will receive contact and shipping information once you have completed your order.
6. How do I know when you get my order?
a. Once you have completed your order submission, an order confirmation containing your final order total, design proof, billing, and contact and shipment information will be emailed to you. Included in this information, there will be a link to the My Account portion of our website. Upon logging in, you will have complete power over the ordering process. At Signazon.com, you’re in control.
7. What if I don’t receive my order confirmation?
a. Contact us immediately, and we will make sure that your order was received. Depending upon the security level of your email provider, you might have to add Signazon.com to a “safe list” to receive our correspondence. Your email system may file email from unknown senders as spam or junk mail.

Document Design (8)

1) Do I have to download any software to use the design feature?
No—just follow the link provided on our design page, and we’ll take care of the rest!
2) Can I save a sign that I am designing and complete it later?
Of course you can; we will save your original designs in our system indefinitely and uploaded files for up to a year. Your designs will be waiting for you when you’re ready to finish them.
3) What colors can I choose from?
Any color you like! Although we cannot guarantee a 100% color match, we pride ourselves in doing everything in our power to recreate your vision as accurately as possible. That’s our promise to you.
4) What kind of image should I use for a photograph?
Make sure that the camera you are using is capable of over 2 megapixels and that it is on its highest quality and resolution setting. For better results, we also recommend using a high-quality JPG image that is smaller than 2 megabytes.
5) What kind of image should I use for clipart or a logo?
By using an EPS file in your design, you can preserve the sharp edges and lines of the original image, even if the file size you use is very small. If you cannot use an EPS file, then GIF or PNG file formats will give you the next best print quality. It is still best to find to find a high resolution image that is smaller than 2 MB.
6) Any suggestions on where can I get a great, high-quality image for my sign?
Look no further; go to Designazon for high-quality images and designs!
7) Does Signazon.com offer design services?
Yes. Please contact us for any special requests, and we will be more than happy to help.
8) Does the design feature cost extra?
Absolutely not! There are no additional fees to use Designazon. Design away!

My Orders (3)

1) When was the last time that I ordered from Signazon.com?
To check on the date of your most recent order, login to My Account, and look under Invoices where you can check previous order dates
2) How can I see my previous orders?
To see your previous orders, login to My Account, and look under Invoices or Job Details (for more comprehensive information).
3) How can I duplicate a past order?
Simply login to My Account, go to Saved Designs and click on re-order!

My Account (4)

1) I forgot my password. What do I do?
Click on My Account and beneath the Login there is a “forgot password” link. We will immediately reset your account with a temporary password and email it you. Once you have logged in using that temporary password, you can reset it to whatever you like.
2) What is the benefit of signing into My Account?
Logging in to your account is important for four reasons: You can save your favorite designs for later use, you are able to manage your account online, you can re-order with no hassle, and, most importantly, you can connect with us here at Signazon.com and enjoy the special offers that we have thought up with you in mind.
3) How do I change my contact information?
Go to My Account, and in the Account Profile section you can fill in your new information before clicking on Update.
4) How can I see my ordering history?
To access your account history, login to My Account, and look under Invoices for the general jobs or Job Details for a more complete information history.

Shipping and Delivery (4)

1) What shipping methods do you use?
UPS is our courier partner and, with them, you can choose from Next Day, 2-day, 3-day Select, or UPS Ground.
2) What is your production turnaround time?
We ship in two to four days, but large quantities, additional finishing, and custom orders could have a slightly longer production time. And, if you’re in a rush, same day service is available for a $25 fee.
3) Is there any way to rush my order?
There are many opportunities to rush your order throughout the shopping cart/checkout process. Simply check the “Rush my Order” box, and submit your order/approve your proof before 2:00 PM CST to ensure that it will be shipped out the same day!
4) How can I acquire a receipt?
You will receive a receipt in your order confirmation email, but you always have an alternate way to access a receipt. Simply login to My Account; under the Invoice section, you will see a receipt that you print out whenever you like!

Payment and Billing (3)

1) What types of payment do you accept?
VISA, MasterCard, American Express, DISCOVER, credit/debit card, money order, company check, bank check, or wire transfer. Sorry, but we do not accept personal checks at this time.
2) How do I return an item?
Contact us immediately (within 24 hours) so that we can issue an RMA and begin the return process. We want to secure your happiness, first and foremost.
3) Do you offer any discounts for special orders?
We offer many special discounts for our loyal customers with large quantity orders – please contact us for further details.